The ITSP is an abbreviation of Internet Telephony Service Provider. This is one of the large scaled industries catering to worldwide customers by using different VoIP solutions. Generally, an ITSP offers communication and collaboration tools with the SaaS model to benefit its customers. A majority of these VoIP solutions except smart VoIP software come without a VoIP billing solution. Even if it has an integrated billing solution, often, it is a very basic one. However, an ITSP needs an advanced VoIP billing solution loaded with a wide array of features.
If you are an ITSP or planning to run a business as an ITSP, here are some of the facts related to a comprehensive billing solution, which indicates the necessity of a VoIP billing solution in ITSP business.
1. Assured accuracy
There are multiple reasons to use a comprehensive VoIP billing solution and one of them is assured accuracy in billing. In the ITSP business, there are different users, different packages, and rate cards, as well as different usages of the system. In some ITSP businesses such as wholesale providers who use a class 4 Softswitch solution, there are thousands of concurrent calls to be billed. In a nutshell, there are various intricacies to be followed while creating an invoice for a client. Human resources tend to make mistakes. Thus, by using an advanced solution these mistakes can be removed and 100% accurate billing can be assured.
2. Remove complexities
As mentioned earlier, the ITSP business does not have a straightforward billing structure. There are multiple intricacies and complexities related to them. If an ITSP uses an accountant to make an invoice and bill the customer, for each customer, the accountant needs to check reports and usage logs, deduct discounts, add commissions, etc. On the other hand, a VoIP billing solution automates the whole invoicing and billing process. The advanced VoIP billing solutions are usually programmed to take care of all types of complexities and remove intricacies.
3. Better resource utilization
An advanced billing software for VoIP solutions can automate the whole process of billing and invoicing. This software not only creates an invoice for the customer as per the usage of the service and solution, but it also automatically adds taxes and other charges as well as deduct discount and credit amount. Moreover, it sends an invoice to the customer automatically with a link to pay the invoice. This way an entire process of invoicing, billing, and payment processing gets automated. This helps you keep your resources available to use in other productive operations.
4. Support different billing and invoicing models and packages
In an ITSP business, there is no single straightforward billing and invoicing model or just a single package. There are multiple packages and rate cards as well as different models such as resellers, multi tenant users, etc. An advanced VoIP billing solution can take care of all these types of billing and invoicing. Even it can handle the billing of multiple VoIP solutions used by the business to cater to its customers.
Thus, it is necessary for ITSPs to use a feature rich and advanced VoIP billing solution.