Why Hire VICIDial Experts from a Company?

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Why Hire VICIDial Experts from a Company?

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Many businesses have started using a call center solution. Small and medium sized businesses and startups choose to use open source solutions to keep the cost low. The VICIDial is the most popular open source call center solution. If you are interested in using this software and if you have expertise in installing and managing this call center solution, then you are good to go. However, if you do not have the technical knowledge and expertise of this software, then you will need an expert. 

If you are not going to offer VICIDial customization and maintenance services to others, then you do not need to hire a VICIDial engineer with rich experience in managing technical aspects of this software. The two options left are hiring a freelancer or outsourcing work to a VoIP development company offering VICIDial related services. The latter option is recommended for multiple reasons. Let me share the top reasons and benefits of hiring a VICIDial expert from a company:

1. Reliability of service

Freelancers are either full-time freelancers that handle multiple projects in parallel or part-time freelancers, who work full-time in a company and in part-time work on freelancing projects. In both cases, the expertise and reliability of work are subject to your luck in getting the right resource. Believe it or not, some freelancers give excellent marketing pitches, but their work is not up to the mark. 

When you hire a VICIDial expert from a company, it will usually have multiple VICIDial experts in the team. They will make sure you get the best service because a bad customer experience may result in negative publicity and loss of multiple customers and prospects. 

2. Assurance of on-time service

Again freelancers might not have enough time to give to your project as they have too many things on their plate. Self employment also requires a lot of discipline, which all freelancers don’t carry. That is why it becomes necessary to use VICIDial services from a company than from freelancers. Other than that, a company working on this open source call center solution will have experience in handling any type of work and deliver it on time. 

3. Multiple services from a single place

When a non technical person thinks of using VICIDial for his business, he will need multiple services:

  • VICIDial installation

  • VICIDial customization

  • VICIDial custom development

  • Custom integrations with the VICIDial

  • VICIDial support and maintenance 

  • And more

A freelance VICIDial developer may have all skills, but not the required strength of delivering services within a minimum time similar to a company offering VICIDial services. Moreover, a freelancer would not have the required expertise and knowledge to build some out-of-the-box functionalities. In this case, a business can use VICIDial customization experts from a company to get guaranteed services.

4. Value over money

Many people choose freelancers because they think freelancers are cheaper. However, this should not be the case. How much value over the money you get is something you should be bothered about. If you invest in VICIDial vTiger integration, but the integration does not work swiftly even after taking more than expected time in integration, then you have not received the right value over the money. In a company, the VICIDial experts will make sure they give accurate functionality and a clean code, so you receive value over the money.

Author Bio

Author writes content on call center solutions, including VICIDial, which is an open source call center solution. VICIDial vTiger integration, VICIDial Zoho integration, VICIDial setup guide, and similar topics are often covered by the author in his articles.

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