A multi tenant IP PBX solution is gaining a lot of popularity worldwide. Some businesses use it to offer business phone services to their customers within their nation or across the globe. On the other hand, some businesses use it to have a centralized communication ecosystem to connect all branches with the central office of the company or a group of companies. Regardless of the fact, which is your reason to use a multi tenant IP PBX software solution, you must read this blog. While buying this software, you must check these things to assure, you get the right software.
1. Key features
The first and foremost thing is for sure the key features of the software. When you decide to buy any solution, you must have some requirements in mind. The solution must have relative features, so it can meet your requirements. Each vendor will share a list of a wide array of features with you. All you need to do is instead of getting overwhelmed with the long lists; you need to check the availability of features you require. If for any reason, the given list does not have the features you need, then you need to check in advance how much it would cost to build missing features.
2. Capacity to handle concurrent calls
The multi tenant IP PBX software is a VoIP solution with tenant support. It means a single system will create subsystems and each of them will be in use. As it offers end-to-end communication aka telephony features, it will be used by your customers or yourself. Therefore, it needs to support the number of concurrent calls that you will require. It should also support the number of tenant creation based on your requirement.
When you buy a multi tenant IP PBX solution, it may support a predefined number of concurrent calls and tenants. However, in the future, you may need to scale up the software capacity, so it can handle more concurrent calls and it can support more tenants in parallel. Your solution has to be robust enough to support your future growth. The process of scaling up the solution should be swift and quick.
3. Availability of billing features
As you are buying a multi tenant IP PBX solution, you might want to use it to offer business phone services to your customers. Even if you decide to use it within your business branches, then also you may want to make sure that nobody makes the wrong use of the allotted resources. You may want to allocate a budget based on the size and operational needs of each branch. In this case, having a full-fledged billing solution is necessary. The billing system needs to have all features to automate invoicing and billing process. For companies, which plan to use this software to offer phone services in different countries, having taxation and another charge application becomes necessary. Therefore, check if your multi tenant IP PBX software has an integrated VoIP billing solution or not.
Author works in a company that offers class 4 Softswitch and smart VoIP solution, which has multiple add-ons such as multi tenant IP PBX solution, help desk ticketing system, fax server solution, DID numbering system, etc.