What Are the Top Smart City Solutions in India?


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What Are the Top Smart City Solutions in India?


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Multiple Indian cities are now adopting smart solutions to transform itself as a smart city. There are already multiple cities transformed themselves into smart cities such as Gurugram, Agra, etc. Many more are on the list of the development stage to become a smart city.

To transform a city into a smart city, the government needs to adopt modern infrastructure, processes, solutions, etc. In this article, I will share the top 3 solutions used in smart cities of India to become a smart city with better services and streamlined processes.

1. Call Center Solution

In smart cities, there usually be a very straightforward and easy to reach support department. Anyone in the city can reach the official department to raise any complaint, share any feedback, or ask for any kind of help. For example, in the current situation of the COVID 19 pandemic, the citizens can call on a helpline number to receive help from the government.

To run this kind of support center, smart cities need a feature rich call center solution. This software not only lets citizens call to get help from the government. It also lets tourists receive answers or help for their issues. Moreover, the executives working in the support center can also run an outbound campaign for multiple reasons such as calling to individuals for a telephone-based survey for the COVID 19.

Generally, call center solution runs on SIP calls, but for Indian cities, one can also get a call center solution that runs on PRI lines to obey the law.

2. IP PBX Solution

It is a business telephony solution, which is amazing for ongoing communication and collaboration. The smart cities in India use this software to consolidate their team communication among different departments. Even citizens can also call on the IP PBX numbers to reach the officers and receive the required support.

3. IT Help Desk Ticketing System

This system is used to raise, assign, track, and close the tickets on a help desk. Here tickets signify the support requested by people or other departments. Whenever a person raises a concern, which can be via any mode of communication allowed by the smart city, a support ticket with all the details gets raised. This ticket automatically gets assigned to the respective officer in the concerned department. If the officer does not resolve the concern in a predefined period, the manager of this official gets the notification to reduce the overdue tickets. The person who raised the concern can also track the ticket to see the progress. A major benefit of using an IT help desk ticketing solution in the smart city is that it makes tracking and management easier than any other options such as manual file keeping, emails, etc. Also, performance reports can be created simplistically.

There are multiple smart solutions in existence to empower smart cities. The above mentioned three are the most popular and in-use smart software solutions. A smart city may use all three of them or any one of them based on their needs.

Author Bio

Author works in a company, which offers smart city solutions such as web conferencing solution, call center software, help desk ticketing solution, IP PBX solution, missed call solution, and more.


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Zenteno peterson

1 Comment

  1. Like!! Thank you for publishing this awesome article.

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