Call center solutions are in heavy demand nowadays. Therefore, there are many companies all across the globe, which offer this software to global customers. Out of all available options, call center solution India is the best choice.
A call center solution developed in India is often referred as a call center solution India. This software can be used in any country across the globe. In this article, I will share the major advantages of using this software.
1. Advanced features
As everyone knows, India has a perfect blend of talent and youth. Therefore, in the call center solutions developed by Indian companies, you can find advanced and competitive features. For example, Data Verification is an add-on available in this software developed by Indian developers. This add-on verifies and validates each phone number and email address before commencing a campaign. This helps in saving resources of the call center and dialer. There are many more advanced features and characteristics available in this software. For example, it can work with both, SIP and PRI lines.
Nowadays, Indian companies also offer omnichannel call center software, which supports all communication channels.
2. Cost effective
Due to high competition and low dollar rate, the costs of products from India are often inexpensive and flexible. Moreover, companies also offer flexible pricing models to make it even more affordable to buyers. These cost benefits also contribute to the added advantages of buying a call center solution India.
3. Excellent support
A majority of Indian companies offer round the clock support services. The technical support ensures the users of the software do not need to involve in technical aspects as the VoIP engineers handle everything from the campaign set up to bug fixing, migration, backup, etc. To benefit you further, the support team of your contact center software provider company from India will provide pocket friendly support packages. Some companies offer free support for three to twelve months after the purchase.
4. Customization as per the needs
If your needs can be satisfied with the available features, then it would be great. Moreover, some basic changes are made available for free by the VoIP engineers of call center software India provider companies. For example, changing the field of customer or lead is shown to the agent during the live will be updated without any additional charges if these fields do not require validation or dynamic value. However, if you need complete customization to meet your business needs, then you will need to pay for that custom development. Similar to the license cost and support packages, the cost of customization will also be affordable. Many foreign companies often do not provide customization due to their business preferences or model. Unlike them, by using call center solution India, you can get the custom feature or modules.
Author works in a company, which offers each type of call center solution such as a call center solution India, call center software Philippines, hosted call center solution, VICIDial customization, omnichannel call center solution, etc.