Coronavirus has created a situation of the pandemic. People and governments; all are taking precautionary steps. The contagious nature of this lethal virus has kept everyone in a panic. In many countries, malls, multiplexes, schools, colleges, even offices are closed. Many companies have given work from home so employees can stay safe and not get into contact with this deadly virus.
The VoIP development companies have been benefiting organizations and enterprises with its amazing solutions. During this pandemic, VoIP development companies and their solutions can be very beneficial. There are multiple ready to use products, as well as these companies, offer custom VoIP development services at urgent basis to offer required communication and collaboration solutions.
All industry verticals can rely on VoIP development based communication and collaboration solutions. While almost all countries are fighting against COVID 19 by allowing Remote Work, the VoIP solution can be indeed very useful in this scenario.
Here are the top 5 ways which explain how VoIP solutions built by the top VoIP development companies can help organizations across the world combat COVID 19.
1. It supports remote communication and collaboration
VoIP development companies build VoIP solutions, which can meet all types of communication needs. For example, class 5 Softswitch and IP PBX solution can be used to meet business communication needs. On the other hand, an omnichannel call center solution can be used to handle customer support calls or run sales or collection campaigns with different communication channels such as:
· Voice calls
The omnichannel call center solution also offers broadcasting features to run different campaigns.
2. It gives a professional touch
The VoIP development service providers make sure that the solution built are professional and create a good brand image. For example, a voice broadcasting solution will convey a message in your own voice to all customers with a single click. The IVR menu in the IP PBX and call center solution will create a better image of the company by quickly attending the call and welcoming the caller with a warm greeting. There are many more features that add a professional touch to build a better brand image of the company.
3. It assures high productivity
When employees work from home, it becomes difficult to judge productivity. Many employers stay in a dilemma about whether the employee is working or relaxing. VoIP solutions can help in judging productivity. All calls will be logged as well as one can also record the calls. All other types of conversation made via different communication channels will also be logged into the system. This will help to measure the productivity.
4. It helps you assure quality
A way in which a call is handled defines many things. Thus, the VoIP development companies often add the call recording feature in its VoIP solutions. All or selected calls can be recorded and listened to later to screen calls for quality. Furthermore, VoIP solutions also offer supervisory features. For example, whisper feature can be used to listen to a live communication between a staff member and customer without letting any one of them know.
5. It helps you reduce expenses
The VoIP solution use SIP lines to carry out calls or chats which make them free or cheap. If the app to app calling is conducted, then it would be completely free. On the other hand, cheap long distance call routes are available for app to any number calling. As the remote team works from home, it is difficult to control the cost of communication. However, this characteristic of a VoIP solution can help you deal with this concern as well.
In a nutshell, VoIP development companies build foolproof solutions which are perfect to provide communication and collaboration tools. This makes sure the team has the required tools. Moreover, it also makes sure the work performance and investment on Remote Work are under control.