Coronavirus pandemic is not only deadly, but also destroying. There are many businesses that are facing the worst time because of this virus and its repercussions. Of course, it is not directly hampering the businesses, but many industries have started slowing down and facing huge losses because of lockdowns, curfews, and loss of lives. Furthermore, international trade is completely stopped which has created a situation of major losses. As per the experts, this is the start of the recession and we all will witness extremely slowed down the worldwide economy.
On the other hand, some organizations are facing increased workload as they are somewhere directly or indirectly dealing with the operations of serving people. There are many industry verticals that are working more than usual and serving people. We are going to talk about some of the industry verticals which use the call center solution to run their operations.
1. Government Helpline Centers
Generally, each country and city has some helpline numbers for the public which can be used to get certain help from the government. Some of the common examples of these helpline numbers are cops or police, medical services, etc. With the occurrence of the pandemic, these government helpline numbers are busier than before. Moreover, to keep people stress-free, the government of different nations has released some more helpline numbers and a majority of them are operated by call centers that use the call center solution. For example, a special helpline number is released for people who are the susceptible case of COVID 19. Also, there are some helpline numbers in some cities which give consultation to help people relieve stress and get their answers related to Coronavirus and COVID 19. These government facilities are also using call center software to manage people’s responses.
2. Essential Home Delivery Services
In many countries, people can go out to buy life essentials such as water, milk, groceries, etc. However, there are some regions that do not allow people to step out of their homes. In such areas, the government has started giving home delivery facility by making a network of grocery stores and other retail outlets. In this case, as well, the call center solution is used as hundreds of people call in to give their list of items that they need and to follow up on their order.
3. Pharmacy Stores
Pharmacy and medication is another necessity of lives. Due to the spread of COVID 19, in many cities, everything is delivered at home and nobody is supposed to leave the house. They can order the necessary pharmacies by calling on the given numbers or specific helpline numbers. The helpline number gets managed by the call centers and call center solutions.
These are three examples of the industry verticals which are facing a lot of traffic these days because of Pandemic. There are many other segments which are also using call center solution to handle requests of people these days.