Major Pros and Cons of a Cloud Call Center Solution


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Major Pros and Cons of a Cloud Call Center Solution


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Cloud call center solutions are gaining popularity and market share. This has encouraged many people and business owners to switch to it or buy a completely new cloud call center solution. However, it is important to know all the important aspects of any software before buying it as it is a considerable investment. In this article, I will share the major advantages and disadvantages of a cloud call center solution. If you are thinking to get a cloud call center solution, this article will definitely help you.

Major benefits:

1. Reduced time to market

This software can be installed really fast. You do not need to buy heavy hardware to set it up. The cloud infrastructure is ready to use. Therefore, you do not need to wait until you get the required infrastructure to set it up similar to an on-premises solution. This reduces time to market by reducing the time required to set up the software.

2. Highly scalable

Cloud contact center software aka call center solution is highly scalable. The cloud has enough space to give you as much as you want to host the solution with higher features and capacity. You do not need to wait for weeks to get the in-house servers and get a higher capacity software installed on it. Within a few hours or in one or two days, you will have a scaled up solution on hand to use it.

3. Remotely accessible

A cloud call center solution can be accessed from anywhere in the world. Therefore, you have a choice to run an in-house call center as well as a virtual call center. You can hire international talents. Moreover, if needed, you can run the call center round the clock to make more money.

4. Save money

If you compare the cost of in-house servers and infrastructure with the cost of cloud hosting, you will realize a huge difference. You can save a significant amount not only on cloud hosting, but also on the maintenance of it. Moreover, accurate cloud space optimization and cloud space selection can help you save more. If you set up a remote call center, you save even more.

Major disadvantages:

1. Possible security threats

As everything is on the cloud (on the internet), it creates some major security issues. Therefore, you have to implement the security checks and mechanisms with the help of your cloud call center software provider. Nowadays, the cloud space itself is secure, which is popular such as AWS (Amazon Web Server). By using a secure cloud hosting platform, you can minimize this threat and by using the security optimization service from the provider, you can nullify this disadvantage.

2. Burning money

You can only receive cost benefits if you know how to optimize the cloud space. If you do not know that, you are more likely to burn money. This may result in the same cost as you pay for in-house servers or even more than that. To remove this limitation or drawback of the cloud call center solution, you need to use the recommendation and service of your software provider.

Author Bio

Author works in a company that offers a call center solution, hosted call center solution, cloud call center software, call center solution India, omnichannel call center solution, call center software Philippines and other call center solutions.


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Mike Hussain

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