Class 4 Softswitch is used for routing calls from source to destination. Usually, this call routing is performed for international destinations. Moreover, the volume of the call to be routed stays quite high, thus, it is known as a wholesale Softswitch.
In traditional times, service providers used to use hardware based wholesale Softswitch, which is quite expensive and complex to maintain. Thus, they started adopting software solutions to run wholesale VoIP business. When an existing class 4 switch does not meet the requirements, the business owners strive to switch it with a better performing and advance class 4 Softswitch. In this case, an existing switch can be hardware based or software based. In any case, before switching your class 4 Softswitch solution, you need to keep some factors in mind to make sure you choose the right solution that can bestow long term benefits:
1. Offered features
You must be switching your existing wholesale switch because it cannot meet your existing needs. Thus, while selecting its alternative, you have to make sure it supports all features you would like to have in your solution. If you will need any kind of enhancements, then those enhancements should be supported by the solution even if it costs additional. Last, but not the least, be futuristic. Check features that can support your future endeavors.
2. Support for scalability
All businesses expand in the future and yours will as well. Thus, class 4 Softswitch must support your growth strategy. It must be scalable and robust to provide features and functionalities to increase capacity with ease.
3. Support contract terms
Class 4 Softswitch is a technological solution. Thus, you will need technical support on an ongoing basis. Receiving support from the software provider can be very beneficial and help you focus on business expansion. To make sure you enjoy hassle-free support services in your budget, look for the terms of the support contract.
4. Future expansion support
You must have a roadmap for future expansion. For example, you may want to add more services in your offering such as business telephony services using an IP PBX solution or you may want to provide add-ons such as PC dialer, mobile SIP dialer, etc. Your provider should be competent to provide these solutions. For example, some smart VoIP solutions offer multiple solutions incorporated as add-ons. On purchase of a single software solution such as class 4 Softswitch, you receive access to all major class 4 Softswitch solutions within cost-effective rates. Thus, you must look for this kind of solution, which not only meets your existing requirements, but also let you take advantage of technologies and solutions needed in the future.
In a nutshell, buying a class 4 Softswitch has to be a long term decision as it is not something you can change every year. Thus, check for all aspects related to current and future business operations. Choose the right wholesale switch and reliable provider that can support your business growth.