How to Choose a Hosted Call Center Solution?


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How to Choose a Hosted Call Center Solution?


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Call center software is in use by several companies and enterprises. To support, businesses with a limited budget as well as companies that want to minimize the risk factor, call center software provider companies have started offering hosted call center solutions.

Hosted call center software means you pay for the software use and you do not buy it. Therefore, the monthly cost of using it compared to the license cost of a ready to buy call center solution is really low. It also reduces the risk factor as you do not invest too much. You are running a business cycle; paying fees yet making a profit. All these factors have increased the popularity of hosted call center solutions. In fact, using it is indeed beneficial for businesses. However, it is necessary to select the right hosted call center solution.

In this article, I will share 4 major tips to help you get the right hosted solution for your business.

1. Take a demo

A majority of businesses use this software as it is cheaper and feature-rich and expecting the same is necessary. To ensure, the software has all the required and other advanced features are necessary. For example, even if you do not want to invest in an omnichannel call center solution at the moment, ensuring that the provider has it as part of a hosted solution will work in your favor.

2. Ensure it is hosted on the cloud

Generally, hosted call center solutions are set up in the cloud space only. Still, it is important to cross check with the vendor. Also, check which cloud hosting platform they are using. This will help in ensuring the uptime of the software along with the quality of SLA (Service Level Agreement).

3. Ensure the ‘Pay as You Go’ model is available

This is one of the best benefits of using a hosted call center solution, but of course, only available if your provider has provisioning of it. As you use this software on a rented basis, you can increase seats and features as per your changing business needs. For example, if you are using only voice calling on normal days, but during the holiday season, you want to get call center WhatsApp integration, then your provider should be able to provide that. Furthermore, you should have the liberty of removing WhatsApp from the available communication channels if you do not need it anymore.

In all these cases, you get billed only for your usage. This and many similar examples define pay as you model. Without a doubt, it can maximize flexibility and ROI both at the same time.

4. Check technical support contract

Generally, all expenses related to the call center software such as its hosting, maintenance, upgrade, etc. are taken care of by the company offering a hosted solution. Still, to ensure you are not getting charged for this, it is necessary to ask the requisite question and also examine the support contract. Moreover, it is also important to check the support contract because if in the future, you need this service, you know what the expense of it is and what would be covered.

Author Bio

Author works in a company that offers a call center solution for all such as a call center solution India, hosted call center software, call center solution Philippines, etc. Moreover, it also offers services like call center WhatsApp integration, call center CRM integration, etc.


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Mike Hussain

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