How Multi Tenant IP PBX Solution Improves Enterprise Processes?


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How Multi Tenant IP PBX Solution Improves Enterprise Processes?


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Similar to various organizations, enterprises also need to have all business processes defined and documented. Moreover, enterprises also need to ensure that all enterprise processes are executed as it is defined by the managers or consultants. Due to ferocious competition, enterprises need to be very particular about the enterprise processes. Along with skilled staff, enterprises also need to have the best solutions to improve their processes. A multi tenant IP PBX solution is one of the important solutions an enterprise must have to improve its processes.

Let me share how it improves enterprise processes:

1. Better customer services

Not all enterprises attend massive call volumes daily. Therefore, they might not need a call center solution. However, delivering effective customer services is necessary to retain customers for enterprises. A multi tenant IP PBX solution can work as a life savior here. It has some amazing features to let enterprises enhance their customer service related processes. Some of the features of this software, which improves processes related to delivering better customer service, are briefed below:

·        Call hold and retrieve: Instead of letting customers listen to your internal conversations, put the call on hold, and then retrieve it.

·        Music on Hold: When a customer is on hold, play music instead of playing irritating default call hold tone.

·        Call forwarding: Forward the calls of customers to another extension or external number to deliver better customer services.

·        Call forwarding based on holiday and time conditions: You can forward calls of the customers or put a specific IVR message based on the condition.

2. Professional enterprise image

It is necessary for enterprises to project the image as one of the big brands. This not only wins the trust of customers, but also helps in winning more clients. The multi tenant IP PBX solution helps here as well without involving a huge investment of money or resources by improving some processes. Let me share how:

·        IVR instantly attends a call to make sure the customers feel valued.

·        The messages played in IVR clearly project your company as one of the biggest enterprises.

·        Different call forwarding rules make sure that the customers, prospects, and partners are attended by the right professionals of the company.

·        Time-based conditions to handle calls help in professionally attending calls even if there is no executive available to handle the call.

·        Call recording feature contributes to assure that each conversation is handled professionally.

·        Using business number helps in managing professional images, plus, assuring the security of customers and business data.

3. Well-managed internal communication

In any business, communication is really important. In fact, in the enterprises role of communication is extremely crucial. The enterprises not only handle communication with customers or prospects, but it is also obliged to manage internal communication professionally. The enterprises usually have multiple branches. Using multiple communication tools may degrade the experience and cause data theft issues. The biggest disadvantage of scattered communication tools is expenses. The multi tenant IP PBX solution resolves all concerns related to communication as well as reducing expenses over communication.


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John Michael

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