A call center is a really big industry and there are many other small to big industries, which are similar to the call center industry. One of the biggest markets of the call center is in Africa. Therefore, making a guide on choosing the right call center software is necessary. In this article, I will share how African countries can find and get the right solution, which can give long term benefits.
There are so many call center solutions available in the market with some basic features, some unique features, and different prices. African countries, running many call centers, need to choose not only the right call center software, but also the right provider to leverage ongoing advantages from the provider.
Here are some tips:
1. Choose the software from an Asian company
You, as a call center owner in Africa, should choose a provider from any Asian country because that can ensure giving you better pricing and support as per the African time zone. If you will explore Google to buy a call center solution, a majority of software would be from European or orange countries. However, you should look for software from Asian countries.
Countries like India have various technology companies, which match the experience and expertise with other advanced countries. Therefore, the software will have amazing features. Additionally, it will be available at the most cost-effective rates.
2. Check advanced features
The call center solutions, also known as call center dialers, would usually have the same basic features. That’s why call centers in Africa should judge the reliability of the software by checking the advanced features of the solution. If there are some advanced features such as email verification, phone number verification, graphical reports, etc., then you will be future-proof by buying that solution.
3. Ask smart questions
Along with the cost of the software, flexibility, and reliability of it also matters. Only in India, there are hundreds of companies offering look-alike call center solutions. In Asia, there are many companies offering thousands of call center software. This makes the selection process difficult, so ask the right questions to get the right solution such as:
4. Discuss the support contract
Call center software is a technical product, so you will need technical support. Knowing about the support terms and cost is necessary. Some call center software provider companies in India offer one-year free support with their software. Call centers in Africa should choose the solution by keeping the flexibility and affordability of the call center solution as well.
5. Take the product demo
Promises can be big, but the reality could be something else. Therefore, do not buy the software before checking it. Of course, you would do it, but still, this point is necessary to cover here. Invest time in taking a complete demo before buying the software.
Author works in a leading VoIP company, which offers various call center solutions such as, virtual call center software, smart call center software, collection call the center solution, etc. The company also offers services related to call center such as call center CRM integration, VICIDial customization, VICIDial WhatsApp integration, etc.