Call center solutions are very popular these days. Unlike earlier, when only call centers and big enterprises were using call center software, these days almost all businesses use it to run their telemarketing and customer care campaign.
One can acquire this software either by buying it or by opting for a monthly subscription model based access to the hosted call center solution.
A hosted call center solution is a complete call center software development, owned, hosted, and maintained by a service provider. The user of this software pays for its usage. Thus, it is also known as call center services based on SaaS (Software as a Service) model.
There are many benefits of using a hosted call center solution. In this article, we will talk about 5 major advantages of using it.
1. Low risk to a startup
A call center solution, especially, an advanced and omnichannel contact center solution can be an expensive affair for a startup. Also, each startup lives risk of sustainability and ROI loss. Thus, instead of making a huge investment of buying a call center solution and also investing in its hosting, using hosted software with monthly or quarterly subscription model can reduce risk of loss and definitely helps in increasing ROI.
2. Save money
Each business, regardless of the fact that it is a well-established company or a startup needs to save money to increase returns over investment and make it a profitable business. Thus, businesses look for ways to reduce expenses and save money. A hosted call center solution helps in achieving this. It does not want a business to buy a call center software, which itself is a huge investment. Moreover, it reduces expenses for hosting the software, its load balancing, its maintenance, upgrade, etc. All this saves considerable money.
3. Take advantage of a complete software solution
At a fraction of the total amount needed to be invested in buying an omnichannel call center software with advanced features, you can use a complete omnichannel call center solution. You can use all major offerings of the software by the provider with an affordable monthly rent of the software. You do not need to pay additional for anything else to access all amazing features.
4. Easy and flexible scaling options
Unlike a purchased system, with a hosted call center solution, you can simply scale up and scale down the capacity and agent seats. For example, when you have a spike in traffic, you can scale up the software and when it goes back to normal, you can scale it down. This is as easy as sending an email. You do not need to pay for specific capacity once bought even if you do not use it.
5. Pay as You Go benefits
Many hosted call center service providers offer pay as you go model. It means regardless of the fact, how many agent seats you have purchased, you only pay for the usage. It is amazing to receive a high ROI.
Author works in a company that offers a cloud call center solution, call center services, call center solution India, open source call center software, and many other types of call center related software and services.